{"id":25,"date":"2026-03-23T16:10:54","date_gmt":"2026-03-23T14:10:54","guid":{"rendered":"https:\/\/prinvent.lv\/?page_id=25"},"modified":"2026-03-23T16:10:54","modified_gmt":"2026-03-23T14:10:54","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/prinvent.lv\/en\/shipping-returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"\n<p>At <strong>Prinvent Marketplace<\/strong>, orders may include both physical products and downloadable items. Because Prinvent operates as a marketplace, shipping and fulfillment for physical products are handled individually by each seller.<\/p>\n\n\n\n<p>Please read the information below carefully before placing an order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Delivery locations<\/h3>\n\n\n\n<p>Prinvent Marketplace currently offers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>delivery within Latvia<\/strong> for physical products<\/li>\n\n\n\n<li><strong>download access<\/strong> for digital products, where applicable<\/li>\n<\/ul>\n\n\n\n<p>At this time, physical shipping is available only in Latvia unless otherwise stated by the seller.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Delivery methods<\/h3>\n\n\n\n<p>Available delivery methods may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>parcel lockers<\/strong><\/li>\n\n\n\n<li><strong>courier delivery<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The available shipping options for each order will depend on the product, seller, and delivery address.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Delivery times<\/h3>\n\n\n\n<p>Delivery times may vary depending on the seller, product type, order processing time, and selected delivery method.<\/p>\n\n\n\n<p>Because products are sold through independent sellers, <strong>estimated delivery times are not fixed across the platform<\/strong>. Customers should review product details carefully and contact the seller or Prinvent Marketplace support if additional clarification is needed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping fees<\/h3>\n\n\n\n<p>Shipping costs are calculated separately and are added during checkout where applicable.<\/p>\n\n\n\n<p><strong>Free shipping is not offered<\/strong> unless explicitly stated otherwise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Orders from multiple sellers<\/h3>\n\n\n\n<p>Prinvent Marketplace is a multi-vendor platform. If your order contains products from multiple sellers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the items may be processed separately<\/li>\n\n\n\n<li>the items may be shipped separately<\/li>\n\n\n\n<li>separate shipping charges may apply depending on the sellers involved<\/li>\n<\/ul>\n\n\n\n<p>This means that one order may arrive in multiple deliveries.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Seller responsibility<\/h3>\n\n\n\n<p>Each marketplace seller is responsible for handling and shipping their own products. This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>preparing the order for dispatch<\/li>\n\n\n\n<li>selecting the appropriate delivery method<\/li>\n\n\n\n<li>packaging the item securely<\/li>\n\n\n\n<li>sending the product to the customer<\/li>\n<\/ul>\n\n\n\n<p>Prinvent may also offer its own products directly on the platform. In those cases, shipping is handled by Prinvent according to the same general terms unless stated otherwise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Digital products and downloads<\/h3>\n\n\n\n<p>For products offered as downloads, no physical shipping applies. Access to downloadable content is provided digitally after purchase, according to the product listing and purchase terms.<\/p>\n\n\n\n<p>Customers are responsible for reviewing product descriptions carefully before purchasing downloadable items.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Returns<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Return period<\/h2>\n\n\n\n<p>Customers may request a return within <strong>14 days<\/strong> of receiving the item.<\/p>\n\n\n\n<p>This return policy applies to both:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>products sold directly by Prinvent<\/li>\n\n\n\n<li>products sold by marketplace sellers<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return conditions<\/h2>\n\n\n\n<p>To be eligible for a return, the item must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>be returned within the 14-day return period<\/li>\n\n\n\n<li>be in its original condition<\/li>\n\n\n\n<li>include the <strong>original packaging<\/strong><\/li>\n\n\n\n<li>include any accessories, documentation, or included parts where applicable<\/li>\n<\/ul>\n\n\n\n<p>Returned items must be properly packed to prevent damage during return shipping.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-returnable used items<\/h2>\n\n\n\n<p><strong>Opened or used items cannot be returned.<\/strong><\/p>\n\n\n\n<p>If a returned item shows signs of use, damage caused after delivery, missing parts, or missing original packaging, the return may be refused.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Custom-made or printed-to-order items<\/h2>\n\n\n\n<p>Custom-made or printed-to-order items <strong>may be returned<\/strong>, provided they meet the return conditions stated above and are returned within the required return period.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return shipping costs<\/h2>\n\n\n\n<p>Unless otherwise agreed, <strong>the customer is responsible for return shipping costs<\/strong>.<\/p>\n\n\n\n<p>Customers are advised to use a secure and trackable return method where possible, as the sender remains responsible for the item until it is received by the relevant seller or by Prinvent.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Refunds<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Refund process<\/h2>\n\n\n\n<p>Once the returned item is received and reviewed, the return will be assessed.<\/p>\n\n\n\n<p>Refund timing may vary depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the delivery and return process<\/li>\n\n\n\n<li>when the returned item is received<\/li>\n\n\n\n<li>the outcome of the inspection<\/li>\n\n\n\n<li>the seller involved<\/li>\n<\/ul>\n\n\n\n<p>Because marketplace orders are handled individually, refund processing times are <strong>not fixed<\/strong> and may differ from one order to another.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund method<\/h2>\n\n\n\n<p>Refunds are <strong>usually issued by bank transfer<\/strong> and are not necessarily returned to the original payment method.<\/p>\n\n\n\n<p>If a refund is approved, the customer may be asked to provide the necessary bank details to complete the refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or incorrect items<\/h2>\n\n\n\n<p>If an item arrives damaged or incorrect, the case will be reviewed individually.<\/p>\n\n\n\n<p>In such cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the issue must be reported as soon as possible<\/li>\n\n\n\n<li>relevant details and evidence may be requested<\/li>\n\n\n\n<li>the matter will be investigated before any decision is made<\/li>\n<\/ul>\n\n\n\n<p>A refund is <strong>not issued automatically<\/strong> for damaged or incorrect items. Each case is subject to investigation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Important notes<\/h1>\n\n\n\n<p>Because Prinvent Marketplace is a multi-vendor platform, certain shipping, return, and handling details may vary depending on the seller and the product purchased. Customers should always review product information carefully before placing an order.<\/p>\n\n\n\n<p>By placing an order on Prinvent Marketplace, the customer agrees to these Shipping &amp; Returns terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Contact<\/h1>\n\n\n\n<p>For all shipping and return questions, please contact:<\/p>\n\n\n\n<p><strong><a>info@prinvent.com<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Prinvent Marketplace, orders may include both physical products and downloadable items. Because Prinvent operates as a marketplace, shipping and fulfillment for physical products are handled individually by each seller. Please read the information below carefully before placing an order. Shipping Delivery locations Prinvent Marketplace currently offers: At this time, physical shipping is available only [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prinvent.lv\/en\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prinvent.lv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prinvent.lv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prinvent.lv\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prinvent.lv\/en\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":1,"href":"https:\/\/prinvent.lv\/en\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":26,"href":"https:\/\/prinvent.lv\/en\/wp-json\/wp\/v2\/pages\/25\/revisions\/26"}],"wp:attachment":[{"href":"https:\/\/prinvent.lv\/en\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}